These Terms and Conditions were last modified on 18-05-2018.
1.1 Terms and Conditions: These Terms and Conditions of uHost
1.2 Order form(s): The order form(s) on the uHost Websites.
1.3 The Customer(s): Any (legal) person(s) that has an agreement with and / or purchased services from uHost
1.4 Customer Equipment: Equipment that is owned by the customer such as Racks, Servers, Switches, External Drives, cables and other equipment of the Customer.
1.5 Bandwidth: The traffic generated by the client based on the 95-percentile method.
1.6 Traffic: All incoming and outgoing traffic generated by the Customer’s website, e-mail, Virtual Private Server and / or equipment.
1.7 Denial of Service (DoS) attack: Overloading and / or limiting of the connection of one or more networks, systems, or applications thereon, by using a computer to access a network, system or application excessively.
1.8 Service(s): Services as further detailed on the uHost websites and / or in a Concluded Agreement between uHost and the Customer such as for Domain Hosting, Virtual Private Servers, Dedicated Servers and Collocation.
1.9 Distributed Denial of Service (DDoS) attack: Overloading and / or limiting the connection of one or more networks, systems, or applications thereon, by using multiple computers to access the network, system or application excessively.
1.10 Domain name: A unique name for a website address.
1.11 Domain Registration: The registration of a domain name followed by an extension at the register kept for that purpose.
1.12 Downtime: An interruption or suspension of the Service with a negative effect on the use of the Service by the Customer;
1.13 Quotation(s): All quotations send by e-mail, fax, in writing, and/or oral proposals, and/or offers to the Customer by uHost
1.14 Storage: The disk space made available by uHost on one or more uHost servers.
1.15 Agreement: The agreements, recorded in a written record, by email, fax, through the order forms on the websites of uHost and/or oral agreements enabling uHost Service to the customer and for which the present Terms and Conditions apply.
1.16 uHost: uHost is a trademark of Mena Computers, located in Ede, registered under file number 55823750 at the Chamber of Commerce with VAT number NL8518.74.010.B01.
1.17 uHost Equipment: Equipment owned by uHost such as Racks, Servers, Switches, Cables and all other uHost equipment.
1.18 uHost Server spaces: One of the spaces where uHost will provide its services to the Customer(s).
1.19 Spam: Sending unsolicited email messages.
1.20 Power: The power that is consumed by the Customer Equipment. Measured in amperes or kW/h.
1.21 Hosting: Providing storage space on uHost servers and making websites accessible on the Internet.
1.22 Workday (s): From Monday to Friday. Office hours are from 9.00 to 17.00. Public holidays not included.
1.23 95 Percentile method: 95 percentile is the average value of the traffic measured over the month. With 5% of the highest peaks that cannot be calculated into the total average.
2.1 Use of the Services is also governed by the following policies, which are incorporated by reference. By using the Services, you also agree to the terms of the following policies.
3.1 These Terms and Conditions apply to all offers, quotations and proposals made by uHost and the Agreement and all other agreements with uHost as a party, insofar these Terms and Conditions weren’t modified in writing by uHost and the Customer.
3.2 If the conditions of these Terms and Conditions are conflict with or deviate from one or more conditions of the Agreement, the conditions of the Agreement apply.
3.3 Terms and Conditions of the Customer or third parties are not binding for uHost and do not apply.
3.4 In the event that both the Terms and Conditions and the Terms and Conditions of the Customer apply, the Terms and Conditions of uHost prevail.
4.1 All Quotations made by uHost are free of obligations, unless stated otherwise.
4.2 All Quotations made by uHost have a period of seven (7) days from the date specified in the Quotations, unless stated otherwise.
4.3 Any stipulations deviating from the provisions in the General Conditions apply only if they have been established in consultation with uHost in writing and / or via e-mail and have been accepted by uHost as such.
4.4 An Agreement is concluded at the time that one of the following conditions are met;
i) a completely truthfully completed order form on one of the uHost websites with a digital acceptance of the Terms and Conditions.
ii) an order made by e-mail, fax, or in writing containing the acceptance of the Terms and Conditions and expenses mentioned.
iii) a completely truthfully completed and signed Agreement containing the Quotation or acceptance of the Terms and Conditions sent to uHost by e-mail, fax or in writing.
4.5 uHost reserves the right, for whatever reason, to refuse the requests for the provision of Services.
4.6 The Customer accepts and agrees with uHost that uHost immediately after the conclusion of the Agreement will begin the fulfillment thereof. The in Article 7:46d, paragraph 1 of the Civil Code (“CC”) indicated period for canceling a distance agreement shall therefore (as defined in Article 7:46i paragraph 5 under a CC) not apply. If uHost unfortunately does not immediately begin with the implementation after the conclusion of the Agreement, the Customer, provided that he is the consumer, is given five (5) working days from the time the Agreement is concluded to dissolve the Agreement free of charge, unless uHost began with the execution within the five (5) workdays mentioned above.
4.7 uHost and the Customer are free to prove the establishment of the Agreement by other means.
4.8 Additions and modifications to the Agreement can exclusively be made by e-mail or in writing by mail.
5.1 The Agreement is concluded for an indefinite period with a minimum term of one (1) month, unless agreed otherwise.
5.2 The agreement can only be terminated by registered letter, fax or e-mail (from an email address which is known to us) in accordance with a notice period of one (1) Month. Your cancellation is final only after uHost sent a confirmation of receipt.
5.3 In case of cancellation, termination or dissolution for any reason, uHost is entitled to immediately delete all stored data or make it inaccessible, and to remove all accounts of the Customer. In that case uHost is not required to provide the customer with a copy of this data.
5.4 uHost has the right to terminate the Agreement without proof of default or judicial intervention if the Customer is declared bankrupt, suspension of payments has been requested or obtained, has become involved in a statutory debt on his debts or otherwise lost the free management over his capital. In this case the latter party has no right to any compensation.
5.5 Notwithstanding the provisions of Section 20 uHost has the right to terminate the Agreement with immediate effect and without judicial intervention if:
i) the Customer makes improper use of the Internet;
ii) the Customer spreads information that violates international laws and regulations;
iii) the Customer disseminates information that is contrary to the accepted norms and values;
iv) the Customer spreads information that discriminates regarding appearance, race, religion, sex, culture, heritage or that can otherwise be called offensive. It is also not allowed to place so-called mp3 pages or pages related to this on uHost servers; and
v) the Customer sends spam.
5.6 If in the reasonable opinion of uHost a hazard to the operation of the uHost network and/or services to the uHost Customer(s) originates, including, but not exclusively, by sending spam, open relay, open resolver, port scan, or hacking by the Customer (s) and/or on account of the Customer(s) or otherwise, uHost may provide directions to the Customer(s), that must be completed within the prescribed period.
5.7 If a server and/or website of the Customer is subject to a so-called DoS or DDoS attack, uHost can provide instructions to the Customer, that must be completed within the prescribed period.
5.8 If the instructions as stated in Paragraphs 5.6 and 5.7 are not followed within the prescribed timeframe, uHost has the right to temporarily halt the server and/or website of the Customer.
5.9 If the Customer is a natural person not acting in the exercise of profession or business, the Customer has the right, without giving reasons, to terminate the Agreement within seven working days after the establishment, unless uHost already in agreement with the Customer within this period has already begun to implement the agreement. Domain names are excluded from this cooling-off period, because a domain name based on the specifications of the Customer is fixed or personal in nature (see Article 7:46d CC).
5.10 If the Customer fails to comply with any of his obligations under the Agreement uHost has the right to terminate all Agreements established with the Customer without the requirement of a proof of default or judicial intervention and without prejudice to the right of uHost to compensation for damages, lost profits and interest.
6.1 The agreed delivery dates do not have the purport that uHost after its expiration is legally in default, for this still a further written notice of default is required, for which uHost will be awarded a period of at least fourteen (14) days to fulfill its obligations.
6.2 With the failure to meet a delivery, the Customer shall never be entitled to any compensation, to dissolve the agreement or to undertake any other action against uHost This is different only in cases of intent or gross negligence on behalf of uHost or its managerial staff or if the delivery is exceeded by more than one month. In this case the Customer has the right to cancel the agreement, but without entitlement to any compensation.
6.3 The periods stated by uHost are not to be considered as deadlines. uHost is not liable in the case of the adverse consequences for exceeding customer delivery dates, unless there is intent or gross negligence on behalf of uHost
7.1 uHost is entitled to temporarily put its systems out of use for maintenance, including the Websites, or parts thereof, for the purpose of adjustment or improvement. uHost will attempt to let such a possible decommissioning take place outside office hours and will endeavor to provide the Customer timely notice of the planned decommissioning. uHost is not liable for compensation for damages in respect of such decommissioning.
7.2 uHost is entitled to modify its systems from time to time, including the Websites, or parts thereof, to improve functionality and correct errors. If an adjustment results in a significant change in functionality, uHost will endeavor to notify Customer thereof. In the case of modifications that are relevant to multiple customers, it is not possible to abandon a particular change just for the Customer. uHost is not liable for any damages caused by such a modification.
7.3 In case of unavailability of the Service, by failures, maintenance or other causes, uHost will make an effort to inform the Customer about the nature and expected duration of the interruption.
7.4 In case of force majeure, which in any case include illness of employees and/or absence of key personnel, malfunctions or failure of the Internet and/or failure of the telecommunications infrastructure, synflood, network attacks, DoS or DdoS attacks, power failures, civil disturbance, mobilization, war, the blocking of transport, strikes, lockouts, business interruptions, interruption in supply, natural disasters, fire, flood, import and export hindrances and in the event that uHost by its own suppliers, regardless of the reason, is not enabled to deliver and whereby the fulfillment of the Agreement by uHost cannot reasonably be required, the implementation of the Agreement will be suspended, or the Agreement will be terminated if the force majeure persists for more than sixty (60) days, without any obligation for compensation of damages.
8.1 Immediately after the discovery of a Downtime, uHost shall inform the Customer by e-mail and telephone about the Downtime and provide information on:
i) the nature of the Downtime;
ii) the Service(s) affected by the Downtime;
iii) the name of the Customer´s company;
iv) the name, phone number and email address of the contact of the Customer, and
v) any possible instructions for uHost employees.
8.2 Upon notification of the Customer in accordance with Paragraph 8.1, uHost will give an estimate for restoration of the Downtime and will endeavor to end the Downtime as soon as possible.
8.3 The Customer may only appeal to response and recovery times based on the standard SLA, unless agreed otherwise in the agreement. If an interruption is outside of the SLA, the customer is not entitled to a discount.
8.4 Instead of restoring the Service, uHost is entitled to substitute the Service by another reasonably comparable service.
8.5 The Customer is solely granted the rights under this section in case of Downtime. Any other rights, including but not limited to the right to compensation, are explicitly excluded.
9.1 The liability of uHost for direct loss suffered by the Customer as a result of a fault in the compliance by uHost of the obligations under this Agreement, explicitly also including any failure to comply with a warranty agreed with the Customer, or by an unlawful act of uHost, its employees or third parties engaged, per event or a series of related events, is limited to an amount equal to the amount annually paid by the Customer under this Agreement. However, in no event will the total compensation for direct damages exceed one thousand (1,000) Euros.
9.2 uHost has no liability for indirect damages, including consequential damages, lost profits, lost savings, loss of (business)data due to business interruption.
9.3 Besides the cases referred to in Paragraph 9.1 uHost has no liability for damages, regardless of the reason the action for damages would be based on. The maximum amount specified in Paragraph 9.1 will be removed if and insofar as the damage caused by intent or gross negligence on behalf of the executive managers of uHost.
9.4 The liability of uHost for a breach of compliance with the Agreement arises only if the Customer immediately and properly communicates a written notice of default to uHost, stating a reasonable period for remedying the deficiency, and uHost after that period attributably continues to fail to fulfill its obligations. The notice must contain a detailed description of the shortcoming, so uHost will be able to respond adequately.
9.5 uHost is not liable for any damages deriving from installing and/or use of software developed by uHost or third party software provided or recommended by uHost
9.6 uHost is never liable for damage caused by force majeure as described in section 7.
9.7 Condition for the existence of any right to claim of compensation is that the Customer reports the claim to uHost in writing and by registered post within five (5) business days after the occurrence.
9.8 The Customer indemnifies uHost for all claims for liability arising from a defect in the Service by the Customer to a third party and which partly consisted of uHost delivered goods, materials or results.
9.9 Changes in the data of the Customer, immediately need to be communicated to uHost by the Customer in writing or by e-mail. If the Customer does not do so, the Customer is liable for any damages uHost may suffer as a consequence.
9.10 uHost is responsible for backing up e-mail, websites and databases unless otherwise expressly stated on the websites of uHost and/or if agreed otherwise, but assumes no responsibility for any loss of data and the resulting damage thereof. The backups are for their own preservation. The Customer is expected to also safeguard important information on his own account.
9.11 uHost can only be held liable for the maximum insured amount in the Liability Insurance.
10.1 uHost has adequate insurance and will be adequately insured for liability and professional liability during the term of the Agreement.
10.2 Any damage to the Customer Equipment is always the risk of the Customer, unless uHost is liable for the damage under Section 8. During the Agreement it is the responsibility of the Customer that he has maintains adequately insured during the Agreement for any loss, theft, damage and/or damage to data and/or Customer Equipment.
10.3 The Customer shall grant access uHost on first request to inspect the insurance policies.
11.1 All prices in these Terms and Conditions and on the websites of uHost exclude sales tax (VAT), unless stated otherwise.
11.2 All prices are in Euros, unless stated otherwise.
11.3 All prices on uHost websites, quotations, brochures and other uHost documentation are subject to programming and typing errors. For the consequences of such errors no liability will be assumed.
11.4 uHost these is entitled to change current rates at any time. uHost will notify the Customer of rate changes at least one (1) month in advance, via the uHost Websites, in writing or by e-mail. The Customer has the right to terminate the Agreement due to price increase, subject to a notice period of one (1) Month.
11.5 All costs for uHost arising from this Agreement shall be borne by the Customer, provided that they can be attributed to the Customer.
12.1 The total price, depending on the term established in the Agreement, will be charged in advance. The fees are will be billed standard for a period of a quarter unless otherwise agreed in the Agreement.
12.2 uHost will send an invoice to the Customer for the amounts due. The payment of this bill is twenty-one (21) days after the date of invoice, unless otherwise indicated on the invoice or otherwise agreed in the Agreement.
12.3 If the Customer has not paid invoices on time, defined as: within the due date specified on the invoice, this is communicated to the Customer and a term of payment of five (5) workdays is added. If the invoice is not paid within that period, the Customer will be in default without further notice.
12.4 If the Customer considers that the price on the invoice is incorrect, the Customer may give notification within five (5) business days after the date on the invoice to notify uHost, in writing or by e-mail. After receiving the complaint, uHost will investigate the accuracy of the invoiced amount and will give an answer within five (5) workdays.
12.5 Payment of charges can occur through bank-transfer, PayPal, IDEAL, Credit and debit card, which the Customer authorized at the start of the Agreement or subsequently.
12.6 In case of direct debit, the Customer must ensure there is sufficient balance in his account.
12.7 The Customer is in default from the time the fee at the hands of the customer cannot be collected by or is not paid to uHost
12.8 If payments are not timely paid, or if debited amounts have to be made again, an amount of fifteen (15) Euro will be charged for administrative work.
12.9 If a higher amount is received by mistake, then uHost shall return the overcharged amount immediately to the Customer at the first request of the Customer.
12.10 When a payment is overdue, the Customer, in addition to the amount owed and the interest due thereon, is required to complete compensation of both judicial and extrajudicial collection costs, including costs for lawyers, bailiffs and collection agencies.
12.11 The claim for payment is due immediately if the Customer is in a state of bankruptcy, suspension of payment or complete seizure of assets of the client is placed, if the customer dies and furthermore, if he goes into liquidation or is dissolved.
12.12 In the above cases uHost asserts the right to implementation of the Agreement or to terminate or suspend any not performed part thereof without notice of default or judicial intervention, without entitlement to compensation for damage to the Customer that might occur.
13.1 If the Service is (also) aimed at services for storage or transmission of material supplied by the Customer to third parties, such as for web hosting or e-mail services, the following in this Section applies.
13.2 The Customer shall not publish or provide information through the servers of uHost in conflict with Dutch law. This includes in particular but not exclusively offered information without permission from the copyright owner(s), information that is defamatory, threatening, abusive, racist, hateful or discriminatory, information that contains child pornography and information that affect the privacy of third parties or poses a form of stalking, as well as links, torrents or other references to such information on third party sites anywhere in the world (even if this information would be legal in the jurisdiction in question).
13.3 uHost operates a complaints procedure by which third parties (“complainants”) may file a complaint that they believe there is a dispute. When a complaint is warranted in the opinion of uHost, uHost is entitled to remove or disable access to the material. In that case uHost is also entitled to provide personal information of the Customer to an informer or to the competent authorities. uHost will inform the Customer about the course of those proceedings.
13.4 In the case there is possible criminal information, uHost is entitled to report this. uHost may include all relevant information about the Customer and hand over the information to the competent authorities and perform all other acts which that authority requests of uHost within the framework of the investigation.
13.5 If repeated complaints about the information provided by the Customer, uHost is entitled to annul the Agreement and/or terminate it.
13.6 The Customer indemnifies uHost for any damages resulting from the above. uHost is not liable for any damages whatsoever suffered by the Customer by an intervention uHost within the scope of the complaints procedure.
13.7 The Customer will refrain from interfering with other customers or Internet users or to harming the servers. The Customer is not allowed to initiate any processes or programs, whether or not through the server, where the client knows or reasonably suspects that this interferes with or can cause damage to uHost, customers or other Internet users. uHost will inform the Customer(s) of any possible measures.
13.8 The Customer will comply with the generally accepted rules of conduct on the Internet as defined in RFC1855 https://www.ietf.org/rfc/rfc1855.txt and future adaptations hereof.
13.9 Without permission by uHost the Customer is prohibited to provide the uHost username or password or user names and passwords to any third party.
13.10 The Customer may not resell and/or re-lease the Service, unless otherwise agreed in the agreement .
13.11 uHost can place a maximum to the amount of storage that the customer may use in connection with the Service. On exceeding this limit uHost is authorized to charge an additional amount, according to the amount of additional storage listed on the uHost websites. No liability exists for the consequences of inability to send, receive, store or modify data if an agreed limit for storage is reached.
13.12 The Customer hereby provides uHost an unlimited license to all Customer materials distributed, stored, transmitted or copied on uHost systems, in any manner deemed appropriate by uHost, but only to the extent reasonably necessary for the compliance of the Agreement by uHost
13.13 In addition to the requirements of the law, damage arising from incompetence or failure to act in accordance with the above points, is on behalf of the Customer.
14.1 If the Service (also) extends to uHost mediating for the Customer in obtaining a domain name and IP address, the following in this section applies.
14.2 Application, allocation and possible use of a domain name and IP address are dependent on and subject to the rules and procedures of the relevant registration authorities, including the Dutch Foundation for Internet Domain Registration (SIDN), ICANN, DNS.be, EURid and RIPE. De desbetreffende instantie beslist over de toekenning van een domeinnaam en/of IP-adres. The relevant body decides on the granting of a domain name and IP address. uHost only plays a mediating role in the application and does not guarantee that a request will be honored.
14.3 The Customer may only be informed about the fact of registration through the uHost confirmation letter and/or e-mail stating that the requested domain name is registered, unless stated otherwise. An invoice for registration does not confirm the registration.
14.4 The Customer indemnifies and compensates uHost for all damages related to (the use of) a domain name or on behalf of the Customer.
14.5 uHost is not liable for the losses by the Customer of the right(s) to a domain name or the fact that the domain name is prematurely applied and/or obtained by a third party, except in cases of willful misconduct or gross negligence of uHost
14.6 If uHost registers a domain name in its name for the Customer, uHost will cooperate with requests from the client to move, transfer or cancel this domain name.
14.7 The Customer shall conform to the rules of the registration authorities for application, allocation or use of a domain name.
14.8 uHost has the right to make the domain inaccessible or unusable, place it or have it placed on its own name whenever the client demonstrably fails to comply with the Agreement, but only for so long as the customer is in default and only after a reasonable period for compliance stated in writing or sent by e-mail notice.
14.9 In the event of termination of the Agreement for default of the Customer uHost is entitled to cancel the Domain name, observing a notice period of one month.
15.1 Storage, Power, Bandwidth and / or Data transfer that is not consumed is not transferable to another month and/or equipment, unless agreed otherwise.
15.2 uHost sets a limit to the amount of Storage, Power, Bandwidth and/or data transfer per month that the Customer may use in connection with the Service. On exceeding this limit is uHost authorized to charge an additional amount, according to the amounts for extra Storage, Power, Bandwidth and/or Data traffic listed on the uHost websites. No liability exists for the consequences of inability to send, receive, store or modify data if an agreed limit is reached.
15.3 uHost Each quarter uHost will control actually consumed Storage, Power, Bandwidth and Traffic. When exceeding the maximum Storage, Power, Bandwidth and/or Traffic, uHost will charge this to the Customer. In addition if the log files and records of uHost show compelling evidence of the excess of the amount of Storage, Power, Bandwidth and/or data traffic, they are therefore definite, subject to proof by the Customer.
15.4 Bandwidth Fair Use Policy: The bandwidth provided by uHost should be used proportional over a month without any irregular bandwidth usage behavior. When the customer is not using its bandwidth according to the Fair Use policy, uHost is allowed to limit the speed or to suspend the server.
16.1 uHost will strive to ensure and achieve uninterrupted availability of its systems and networks, and access to data stored by uHost and this guarantee has been defined in the standard SLA.
16.2 uHost will endeavor to maintain its software up to date. Nevertheless, uHost depends on its suppliers, and uHost is entitled not to install certain updates or patches if it deems that it does not benefit the proper delivery of the Service.
16.3 uHost will endeavor to ensure that the customer can use the networks that are directly or indirectly connected to the uHost network. uHost cannot at any time guarantee that these networks (of third parties) are available.
16.4 If in the opinion of uHost a hazard arises to the functioning of the computer systems or uHost network or third parties and/or services via a network, in particular by excessive e-mail sending or the sending of other data, poorly protected systems or activities of viruses, trojans and similar software, uHost is entitled to take any measures which it reasonably considers necessary to avert or to prevent this danger.
17.1 uHost stores personal data for the following purposes:
i) billing of services;
ii) to analyze and identify the use of the scope of supply and the uHost network, and
iii) to identify, detect and prevent abuse of the Services.
17.2 Except to the extent reasonably necessary for the purposes set out in the preceding paragraph, will uHost give the personal information to third parties except to the extent that uHost is legally required to do so.
17.3 uHost and the Customer will treat the information they exchange before, during or after the execution of the Agreement as confidential information when it is marked as confidential or if the receiving party knows or should reasonably suspect that the information provided was confidential. uHost and the Customer impose this requirement on their employees and third parties hired by them to implement the Agreement.
17.4 uHost will not take cognizance of the store data and/or distributed by the Customer on systems of uHost, unless necessary for a proper execution of this Agreement or if uHost is obliged to do so under a statutory provision or court order. In that case, uHost will endeavor to limit the examination of the data as much as possible, to the extent within its power.
17.5 If uHost suspects that the personal information of the customer is incorrect, the customer is obliged to send a copy of its passport or identification card. This should contain a copy of the front and back side of the passport or identification card. In addition to this, the customer has to send a most recent utility bill, water bill or home phone bill with matching personal information.
18.1 All intellectual property rights of any part of the developed or provided Service materials, software, analysis, designs, documentation, opinions, reports, quotations, and preparatory materials, rest solely with uHost or its licensors.
18.2 The Customer shall only acquire the user rights and responsibilities arising from the scope of the Agreement or that are granted in writing and otherwise, the Customer cannot reproduce or publish software or other material.
18.3 The Customer is not allowed to remove or alter any indication regarding copyrights, trademarks, trade names or other intellectual property rights in the materials, including notices regarding the confidentiality and secrecy of the materials.
18.4 uHost is permitted to take technical measures to protect the materials. If uHost has secured the materials through technical protection, the Customer is not permitted to remove or avoid this protection.
18.5 Any use, reproduction or publication of materials outside the scope of the Agreement or use issued, shall be regarded as a violation of copyright. The Customer will immediately be charged a fine that is not subject to judicial mitigation, of one thousand (1,000) Euros per infringing act, to be paid to uHost, notwithstanding the right of uHost to get its damage through the breach reimbursed or to undertake other legal action that may be taken in order to put the breach to an end.
19.1 uHost reserves the right to modify or supplement these terms and conditions.
19.2 Modifications also apply to existing agreements subject to a period of thirty (30) days after publication of the modification on the Website or by electronic notification of uHost. Minor modifications may be made at any time.
19.3 If the Customer does not wish to accept a change in these conditions, he can terminate the agreement until the date when the new conditions apply, against this date.
20.1 uHost is entitled to decommission provided Services (temporarily) and/or limit their use if the Customer does not fulfill his obligations to uHost deriving from the Agreement or acts in violation of these Terms and Conditions or any of the additional Conditions and Policies of uHost. uHost will give prior notice to the Customer, unless this cannot reasonably be expected of uHost The obligation to pay the amounts due remains during decommissioning operations.
20.2 The service will be reactivated if the Customer meets his obligations on the subject within a period prescribed by uHost and has paid the amount of twenty five (25) Euros for reactivating services.
20.3 uHost has the right to temporarily disable the provided Services for maintenance.
21.1 Objections in general and complaints about invoices should be made known to uHost in writing, within eight (8) days after receipt of the products or invoices, or within eight days after any defect in the product is discovered or detected, with a proper description the complaint. After the expiry of this period, uHost is deemed to have fulfilled its obligations properly, and it is assumed that the Customer acknowledges the products or invoices as correct.
21.2 Complaints never give the Customer the right to suspend payments.
21.3 If a complaint is justified by uHost, uHost has the right at its option;
i) to revise the invoice and to adjust the invoice amount accordingly;
ii) to replace the delivery by one thing with the same specifications or to repair it, involving the handing over of the replacement products or parts to uHost;
iii) to take back the delivery and dissolve the agreement, including a refund of the paid invoice to the Customer without any obligation to pay damages;
iv) Customer shall provide uHost an appropriate opportunity to immediately repair any deficiencies;
v) any return of products to or from the Customer are at the expense and risk of the Customer. uHost only accepts product returns if and insofar as the return notice in writing or by e-mail has uHost’s consent and only where these products are delivered to the address indicated by uHost in the original packaging and in the condition uHost delivered these products to the Customer;
vi) software whose seal is broken, can never be returned.
22.1 uHost guarantees the quality of its services provided to its best knowledge and ability and the relevance and quality of the products it sells, except that the guarantee does not exceed the following provisions mentioned.
22.2 On a performed repair a two (2) month warranty applies. On products supplied a two (2) year warranty applies, unless agreed otherwise in the agreement.
22.3 If the Customer has contracted uHost for a repair and has not collected the issued case within three months after the issue date, or the due examination or repair amount has not been collected, the Customer shall be deemed to have waived the issued repair in favor of uHost The Customer will then indemnify uHost against any claims by third parties relating to this matter.
22.4 The culpable errors, defects or faults on behalf of uHost proven by the Customer that are covered by the warranty, where covered by the warranty described in this Section, shall be borne by uHost and repaired, replaced or as soon as possible, or returned for a credit.
22.5 The Customer must deliver eligible products for replace or repair at his own account and risk to an address that is to be specified by uHost
22.6 For products with an attached certificate of guarantee other than that of uHost, insofar as it deviates from the conditions stated in these Terms and Conditions.
22.7 The Customer may not invoke the warranty if:
i) the Customer neglected the products;
ii) Customer has made changes to the products, including any repairs that are not performed by or made on behalf of uHost;
iii) improper or careless use, incorrect connection, wrong voltage, lightning, damage due to moisture or other external causes or calamities;
iv) the unit is not maintained in the usual manner or as described in the user manual;
v) the device is used with unsuitable or incorrect accessories, and
vi) if the Customer has otherwise negligent proper treatment of the products.
22.8. Customers using the uHost services for sending spam or DDOS attacks or otherwise acting in violation of these Terms and Conditions or any of the additional Conditions and Policies of uHost can't apply for refunds.
23.1 If by court order one or more of these items will be declared invalid, all other sections of this agreement shall remain in full force and uHost and the Customer will conclude a new agreement in order to replace the invalid or void provisions for new provisions, taking into account as much as possible the purpose and intent of the invalid or void provisions.
23.2 For each agreement between the Customer and uHost only Dutch law applies.
23.3 uHost reserves the right to issue a summons against the customer before another authorized court of law.